Consent to Communicate

Policy Owner: Redacted Hosting Support & Communications Team
Effective Date: January 1, 2026
Last Reviewed: January 1, 2026
Scope: All Redacted Hosting services, including redactedhosting.com, training.redactedhosting.com, and any related platforms or systems.

By creating an account or providing contact information to Redacted Hosting, you consent to receive communications that are necessary to operate, secure, and support your use of our services. These communications are limited to service-related, operational, security, and account-specific purposes. We do not sell or misuse your contact information, and you may opt out of non-essential communications at any time.

Acceptance of this policy is required to use Redacted Hosting services.

What You Are Consenting To

By providing your email address, phone number, or other contact information, you explicitly consent to Redacted Hosting contacting you for purposes directly related to your account and use of our services. This consent applies to communications sent via email, phone call, SMS (where applicable), or other reasonable electronic means.

Types of Communications We May Send

Redacted Hosting may contact you for the following purposes:

1. Account & Security Communications (Required)

These communications are essential and cannot be opted out of while your account is active:

  • Account creation and verification messages

  • Password reset and authentication notifications

  • Security alerts and incident notifications

  • Policy updates requiring user acknowledgment

  • Notices related to account suspension, termination, or misuse

2. Service & Operational Communications (Required)

These are necessary to deliver the services you use:

  • Support ticket responses and follow-ups

  • Service availability, maintenance windows, or outages

  • Changes to features, infrastructure, or service behavior

  • Billing, invoices, receipts, and subscription notices

3. Informational & Optional Communications (Optional)

These communications are non-essential and you may opt out of them:

  • Platform announcements not related to security

  • Educational updates, feature highlights, or usage tips

  • Surveys or requests for feedback

Opting Out of Communications

You may opt out of non-essential communications at any time by:

Opting out does not disable required communications related to:

  • Account security

  • Legal obligations

  • Service continuity

  • Billing or transactional notices

To stop all communications, you must close your account, as certain messages are required to maintain an active service relationship.

Use and Protection of Contact Information

Your contact information is:

  • Used only for Redacted Hosting business purposes

  • Never sold or shared for third-party marketing

  • Accessed only by authorized personnel or trusted service providers acting on our behalf

If third-party services are used to deliver communications (such as email delivery platforms), those providers are contractually restricted to using your data solely for sending Redacted Hosting communications.

Legal Compliance

Redacted Hosting’s communication practices comply with applicable laws and regulations, including but not limited to:

  • CAN-SPAM Act

  • Telephone Consumer Protection Act (TCPA)

  • GDPR and other applicable privacy regulations

We maintain records of consent and opt-out preferences and honor them in accordance with legal requirements.

Changes to This Policy

We may update this Consent to Communicate policy from time to time. If changes are material, we will notify users and may require renewed acceptance. Continued use of Redacted Hosting services after updates constitutes acceptance of the revised policy.

Contact Information

If you have questions about this policy or wish to modify your communication preferences, contact us at:

Enforcement

Acceptance of this policy is mandatory before accessing Redacted Hosting services. Consent records are logged and retained as part of account audit data. Failure to maintain valid contact information or attempts to evade required communications may result in restricted access or account suspension.

Back
Back to top